Shipping/Returns Info

TERMS AND CONDITIONS

ALL BICYCLE SHIPPING IS CURENTLY BEING ARRANGED SEPERATELY.
PLEASE CALL TO ARRANGE SHIPPING
416 787 4998

Shipping outside of Canada   

Customers are responsible for any additional customs and handling charges for orders outside of Canada to the 'terms' page.

Calculated Shipping Prices

Automatically calculated shipping charges are NOT final, and may need to be corrected is there is an error.

Time for Delivery and additional charges

In most cases, we offer next business day shipping when you order by 5pm, Monday through Friday.
Orders placed after 5pm on Friday or on Saturday or Sunday will be shipped the following Monday.
Special order items may take a little longer for shipping but are generally shipped within 2-10 business days.
Please be aware that items on the same order may be delivered separately and on different dates.
Refer to your order confirmation for more details.

In the event of a holiday, shipping may be delayed. We observe many Federal and Provincial holidays across Canada. If you are in an area that is observing a holiday and are unsure of your shipping date, please contact us.

 

Orders placed outside of the local trading areas may take 3-5 business days and will have a separate shipping charge based on the weight and shipping distance of the order. Furniture orders may not be available for shipping in all areas.

 

Requirements and Restrictions            

A contact person must be available to accept the shipment between the hours of 9am - 5pm.

This contact person must be available to sign and confirm the items they have ordered as part of the shipment.

We do not deliver to P.O. Boxes.
 

Contact

You may contact us at anytime or call us at 416 787 4998 from 9am to 5pm EST Monday through Friday, A customer service representative will be happy to assist you.

 

RETURNS

We accept returns.

You can return unopened items in the original packaging within 15 days of your purchase with receipt or proof of purchase.
If 15 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
No refunds on Bicycle sales we can only offer exchange.

 

There will be a 25% restocking fee on all returns
We will not refund the cost of shipping to you nor cover the cost of shipping back to us. This includes any brokerage and or customs charges.

Please note that packages often enter and leave our possession promptly; we can retrieve an order for editing or cancellation until it is compiled and scanned for shipment, after which it can no longer be edited or canceled. 

 

Only regular priced items may be refunded. Sale items are non-refundable. To follow-up on the status of your return, please contact us at 416 787 4998.

 

Process 

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment less the restocking fee and shipping cost.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Shipping

To return the item you purchased, please mail it to:

2464 Dufferin Street
Toronto, Ontario
M6B3P8

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
Shipping charges for all returns must be prepaid and insured by you.
You are responsible for any loss or damage to hardware during shipment.
We do not guarantee that we will receive your returned item.
Shipping and handling charges are not refundable.
Any amounts refunded will not include the cost of shipping.

 

 

LAYAWAY

No interest

  • 25% After Tax Deposit (non-refundable)
  • Pay remaining balance within 5 months
  • Bike stays at Adventure Cycle until paid in full
  • Example $1200 on layaway - no interest, no admin fee - pay $300 upfront and pay remaining balance at your pace, but pay in full within 5 months after which you can take home your bike
  • In the event that you need to cancel your order.  We would refund any payments made AFTER the deposit.